ALIN with support from the UKaid and USAID through the Agile and Harmonised Assistance for Devolved Institutions (AHADI) Project implemented a 7-month Project in 2018-2019 dubbed “Enhancing Access to information held by Meru County Government.”
The Project entailed establishing, equipping and operating a Citizen Service Centre. The Centre is a centralized ICT facility used for receiving and transmitting requests from Meru County residents through a toll-free telephone line, SMS and other communication channels.
The project addressed limited access to information on preparation and submission of budget estimates and information on budget during the public hearing on budget in Meru County, low understanding of the importance of public participation, low understanding by citizens on their right to access information and low capacity of Non-State Actors (NSAs) to engage Meru County Government.